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Okanga, B and Drotskie, A
Strategic prerequisites for effective healthcare management control
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JCMAN
, 2015, vol.12, no.1, p.544-570. ISSN 1815-7440
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Drotskie, A and Okanga, B
Synchronisation of the process of quantitative and qualitative monitoring and evaluation of activities in public sector organisations
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JCMAN
, 2015, vol.12, no.1, p.379-400. ISSN 1815-7440
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Okanga, B and Drotskie, A
Integrated strategic healthcare management control techniques for effective performance of the South African public healthcare system
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JCMAN
, 2015, vol.12, no.1, p.61-84. ISSN 1815-7440
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Drotskie, A and Herbst, FJ
The total customer experience as a sustainable strategic differentiator
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JCMAN
, 2010, vol.7, no.1, p.191-207. ISSN 1815-7440
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