Abstract

COETZEE, D  and  LESSING, N. Information technology: management issues in the transition phase of outsourcing contracts. JCMAN [online]. 2006, vol.3, n.1, pp.1-12. ISSN 1815-7440.

This article concerns the investigation of management issues in the transition phase within information technology outsourcing (ITO) contracts. The ITO life cycle is used as the flow structure for the investigation. The user expectations that occur in the transition phase of the ITO life cycle are identified. The "Coetzee solution framework" is used to ensure that the identified management problems are addressed in a structured approach. The transition phase of the ITO life cycle, with its expectations and problems, are discussed in the context of the solution framework.

Keywords : information technology; information technology outsourcing; transition phase; management issues.

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