Abstract

MRWEBI, V; SMITH, EE  and  MAZIBUKO, NE. A critical analysis of organisational justice in the South African financial service industry. JCMAN [online]. 2018, vol.15, n.1, pp.495-524. ISSN 1815-7440.

Organisational justice has captured the interest of scholars in recent years since it is associated with the perceptions of an individual to the presence of fairness in an organisation. The primary objective of this study is to critically analyse organisational justice within the South African financial services industry. A quantitative research design was employed. Non-probability sampling was used and 436 usable questionnaires were returned. The empirical results reveal that trustworthiness of management, intrinsic and extrinsic rewards, organisational transparency and organisational climate have positive influence on procedural-interactional justice and organisational distributive justice, while employee engagement is founded to have no significant influence on both procedural-interactional justice and organisational distributive justice. Furthermore, both procedural-interactional justice and distributive justice were found to have a positive influence on organisational citizenship behaviour and reputable employee retention in the financial services industry.

Keywords : Distributive justice; financial service firms; organisational justice and procedural-interactional justice.

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