Abstract

NAIDOO, Mergan. Improving service provision through change management. SAFP [online]. 2023, vol.65, n.1, pp.1-4. ISSN 2078-6204.  https://doi.org/10.4102/safp.v65i1.5602.

The change agent role of the family physician is often a daunting task with very little guidance on how to approach change leadership in the current fellowship curriculum. This continuing medical education resource will utilise the theory of change and provide some guidance to taking on this task in the workplace. The approach can be used in healthcare, the community, academia, and research projects. The resource will outline a systematic approach to developing a logic-based strategy for outcomes. The process will be unpacked, the evaluation method outlined, and strategies for ensuring the sustainability of the changing culture will be discussed.

Keywords : change management; theory of change; leadership; management; clinical service.

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