Resumen

SIBIYA, CB  y  SUBBAN, M. Innovating management through strategy execution in the KwaZulu-Natal Department of Agriculture and Environmental Affairs. JCMAN [online]. 2018, vol.15, n.spe, pp.329-353. ISSN 1815-7440.

South Africa's democratic dispensation has for 24 years focused on policies enhancing service delivery with policy development and legislation. Policy implementation amidst socio-economic realities had not produced desired outputs and outcomes. A study was conducted to determine organisational factors related to strategy execution at the KwaZulu-Natal Department of Agriculture and Environment Affairs (KZNDAE). The empirical case study explored the prevalent issues. Research theorised the content, context, clients/coalitions, commitment and capacity known as the 5C Protocol of policy implementation including the South African Excellence Model contextualised in digital preparedness of the Fourth Industrial Revolution. Participatory Action Research included 260 questionnaires quantitatively through purposive sampling yielding a 90% response rate and 20 interviews qualitatively through mixed methods including focus group discussions. Kaiser-Meyer-Olkin Measure of Sampling Adequacy (KMO) and Bartlett's Test proved strong relations amongst three organisational factors, corroborated through statistical, thematic and content analysis. A Six 'Rights' Strategy Execution Model is conceptualised facilitating innovative, effective and efficient service delivery linked to organisational performance and strategy. The study found a gap exists between strategy development and strategy execution and attempted to close it. The Department is encouraged to increase skills capacity vis-à-vis' operational plans curbing risks hindering efficacy of strategy execution and management.

Palabras clave : Business management creativity; organisational factors; performance and strategy execution.

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