CORRECTION

Corrigendum: Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?

Gert Human^I; Caitlin C. Ferreira^II; Jeandri Robertson^II; Michelle Witherspoon^III

^IDepartment of Business Management, Faculty of Economic and Management Sciences, Stellenbosch University, Cape Town, South Africa
^IIMarketing Section, School of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa
^IIISchool of Management Studies, Faculty of Commerce, University of Cape Town, Cape Town, South Africa

Correspondence

In the version of the article initially published, Human, G., Ferreira, C.C., Robertson, J. & Whiterspoon, M., 2020, 'Customer experience, satisfaction and loyalty in business-to-business markets: Does the chain hold across customer segments?', Acta Commercii 20(1), a855. https://doi.org/10.4102/ac.v20i1.855, the surname of the fourth author was given incorrectly. The correct surname should be Witherspoon instead of Whiterspoon in the 'Author' and 'How to cite this article' sections.

This correction does not alter the study's findings of significance or overall interpretation of the results. The authors apologise for any inconvenience caused.

Correspondence:
Gert Human
ghuman@sun.ac.za

Published: 15 Oct. 2020

Note: DOI of original article: https://doi.org/10.4102/ac.v20i1.855