Resumen

RAMULUMISI, TV; SCHULTZ, CM  y  JORDAAN, CJ. Perceived effectiveness of a performance management system. JCMAN [online]. 2015, vol.12, n.1, pp.517-543. ISSN 1815-7440.

Knowledge of employees' perceptions of the performance management system will assist management to implement such a system more effectively. The purpose of the study was to determine the perceptions of employees regarding the effectiveness of the performance management system at a government department in South Africa. A quantitative research approach was employed and a questionnaire was distributed to 1 200 employees at the department under study. The response rate was 44%. A factor analysis resulted in three main factors, namely personal development, personal performance, and manager support. Descriptive statistics and the ANOVA were performed to determine the perceptions of employees on these three factors. Negativity towards personal development and manager support, and positivity towards personal performance were detected.

Palabras clave : manager support; performance management system; personal development; personal performance.

        · texto en Inglés     · Inglés ( pdf )