Resumen

ATIKU, SO  y  FIELDS, Z. Structural determinants of human resource outcomes in the Nigerian banking industry. JCMAN [online]. 2015, vol.12, n.1, pp.815-837. ISSN 1815-7440.

This study explores the human resource outcome factors as antecedents to the effectiveness of commercial banks in Nigeria. Drawing insights from previous studies on HR outcomes, employee skills, attitudes and behavioural patterns were identified as factors influencing HR outcomes. A non-experimental research design was adopted utilising the principle of correlational/observational approach to determine which factors play the most prominent role in HR outcomes in the banking industry. Three hundred and eighty questionnaires were distributed to different categories of employees among the selected commercial banks in Lagos, Nigeria. A convenience sampling technique was used. The collected data were analysed using IBM Statistical Package for the Social Sciences (SPSS) version 22 and the IBM SPSS Analysis of Moment Structure (AMOS) version 22. The findings showed that employee attitudes to work (satisfaction with job fulfilment, empowerment and work facilitation) made the largest contributions to HR outcomes in the Nigerian banking industry.

Palabras clave : co-workers' directed behaviour; employee skills; job fulfilment; structural determinants; supervisor-directed behaviour.

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