Resumo

DU PLESSIS, M. Writing a knowledge management business case. JCMAN [online]. 2008, vol.5, n.1, pp.1-12. ISSN 1815-7440.

All knowledge management programmes need sponsorship in order to be implemented in an organisation. A structured approach to getting a knowledge management programme implemented is by writing a knowledge management business case, detailing what the programme wants to achieve in the organisation, and presenting it to the sponsors and decision makers of the knowledge management programme for implementation approval. This article seeks to understand what a knowledge management business case consists of, and how comprehensively knowledge managers need to plan when they want to implement knowledge management. Implementation requires a lot of preparation - from mandates to fit with the current strategy, operating models, technology models, strategic drivers, cost/benefit analysis, cost recovery, risks, interdependencies, and stakeholder management. This article presents a broad framework for the compilation of an organisational knowledge management business case with all possible dimensions included. It is based on practical experience and backed up by selective literature.

Palavras-chave : Knowledge management business case; knowledge management planning; knowledge management roadmap; target operating model; measures of success.

        · texto em Inglês     · Inglês ( pdf )