Serviços Personalizados
Artigo
Indicadores
Links relacionados
- Citado por Google
- Similares em Google
Compartilhar
South African Journal of Industrial Engineering
versão On-line ISSN 2224-7890
versão impressa ISSN 1012-277X
Resumo
PEACH, R.; ELLIS, H. e VISSER, J.K.. A maintenance performance measurement framework that includes maintenance human factors: a case study from the electricity transmission industry. S. Afr. J. Ind. Eng. [online]. 2016, vol.27, n.2, pp.177-189. ISSN 2224-7890. http://dx.doi.org/10.7166/27-2-1492.
Over the past two to three decades, maintenance management has undergone a paradigm shift; it is no longer seen as a necessary evil, but as an integral part of the business process that creates value for the organisation. The next step in the evolution of maintenance management is a maintenance performance measurement that includes human factors. The human factors in maintenance are well-known in the aviation industry, as it gained momentum in the early 1990s after a series of serious aviation accidents. Other industries, however, have been slow to integrate the human factor in their maintenance performance measurements. This paper discusses the results of a research project that investigated the use and importance of maintenance management performance measurements that focus specifically on human factors as part of the overall performance management system. From the research presented in this paper, 'motivation' and 'competence' were identified as the most important human performance factors in the maintenance of electricity transmission systems.