Services on Demand
Article
Indicators
Related links
- Cited by Google
- Similars in Google
Share
South African Journal of Economic and Management Sciences
On-line version ISSN 2222-3436
Print version ISSN 1015-8812
S. Afr. j. econ. manag. sci. vol.12 n.3 Pretoria Oct. 2009
ARTICLES
Using the Competing Values Framework (CVF) to investigate organisational culture in a major private security company
D KoktI; CA van der MerweII
ISchool of Entrepreneurship and Business Development, Central University of Technology, Free State
IIInformation Management Unit, Central University of Technology, Free State
ABSTRACT
The proliferation of crime, especially in the South African context, has placed considerable emphasis on the private security industry. This has also increased fierce competition in the private security domain with both national and international private security companies infiltrating the South African market. Like public policing private security has an important role to play in combating crime and other transgressions, with the exception that private security owes its existence to paying customers. By using the Competing Values Framework (CVF) as conceptual guide, the researchers are able to provide the managers of the company under investigation with insight on how their cultural orientation affects their functioning and ultimately their competitive advantage.
Keywords: Organisational culture, Competing Values Framework (CVF), private security
JEL M14
“Full text available only in PDF format”
Bibliography
AL-KHALIFA, N.A. & ASPINWALL, E.M. 2001. Using the competing values framework to investigate the culture of Qatar industries. Total Quality Management, 12(4): 417-428. [ Links ]
ASHKANASY, N.M.; WILDEROM, C.P.M. & PETERSON, M.F. 2000. Handbook of organizational culture and climate. California: Sage Publications, Inc. [ Links ]
BOGGS, W.B. 2004. TQM and organizational culture. The Quality Management Journal, 11(2): 42. [ Links ]
BOSCH, J.G.S. 1999. The role and structure of the private security industry in South Africa. Pretoria: ISUUP Bulletin. [ Links ]
BURGER, F.J. 2006. Crime combating in perspective: A strategic approach to policing and the prevention of crime. Acta Criminologica, 19(2): 105-118. [ Links ]
CAMERON, K.S. & QUINN, R.E. 2006. Diagnosing and changing organizational culture: Based on the competing values framework. San Francisco: Jossey-Bass. [ Links ]
CHANG, H.H. 2005. The influence of continuous improvement and performance factors in total quality organisation. Total Quality Management, 16(3): 413-437. [ Links ]
DE BRENTANI, U. & KLEINSCHMIDT, E.J. 2004. Corporate culture and commitment: Impact on performance of international new product development programs. Journal of Product Innovation Management, 21: 309-333. [ Links ]
DELLANA, S.A & HAUSER, R.D. 1999. Towards defining the quality culture. Engineering Management Journal, 11(2): 11-15. [ Links ]
DELLANA, S.A. & HAUSER, R.D. 2000. Corporate culture's impact on a strategic approach to quality. Mid-America Journal of Business, 15(1): 9-20. [ Links ]
DENISON, D.R. & SPREITZER, G.M. 1991. Organisational culture and organisational development: A competing values approach. Research in Organisational Change and Development, 5: 1-21. [ Links ]
DESHPANDÉ, R. & FARLEY, J.U. 2003. Organizational culture, market orientation, innovativeness, and firm performance: An international research odyssey. International Journal of Research in Marketing, 21: 3-22. [ Links ]
HANSSON, J. & KLEFSJÖ, B. 2003. A core value model for implementing total quality management in small organisations. The TQM Magazine, 15(2): 71-81. [ Links ]
HOWARD, L.W. 1998. Validating the competing values model as a representation of organizational cultures. International Journal of Organizational Analysis, 6(3): 231-235. [ Links ]
KINICKI, A. & WILLIAMS, B.K. 2006. Management: A practical approach. (2nd ed.) New York: McGraw Hill. [ Links ]
KRIEL,W.2001. Organisasiekultuurmeting binne 'n finansiële instelling. Potchefstroom: Potchefstroomse Universiteit. [ Links ]
LEEDY, P.D. & ORMROD, J.E. 2005. Practical research: Planning and design. (8th ed.) New Jersey: Pearson Prentice-Hall. [ Links ]
LE GRANGE, J.E. 1994. Die ontwikkeling van 'n organisasiekultuurveranderingsmodel. Pretoria: Universiteit van Pretoria. [ Links ]
MARTIN, J. 1992. Cultures in organizations: Three perspectives. New York: Oxford University Press. [ Links ]
MINNAAR, A. 2005. Private-public partnerships: Private security, crime prevention and policing in South Africa. Acta Criminologica, 18(1): 85-114. [ Links ]
OLIVIER, I. 2009. SA's private security industry... major player in the country's fight against crime. Security Focus, 27(1): 20. [ Links ]
ØGAARD, T. & MARNBURG, E. 2005. Organizational culture and performance: Evidence from the fast food restaurant industry. Food Service Technology, 5: 23-34. [ Links ]
OUCHI, W.G. 1981. Theory Z. Reading, MA: Addison-Wesley. [ Links ]
PILLAY, K. 2003. Security's critical value in commerce and industry and the need to sensitise executive management about the principles of security. Acta Criminologica, 16(4): 21-26. [ Links ]
QUINN, R.E. 1988. Beyond rational management: Mastering the paradoxes and competing demands of high performance. San Francisco: Jossey-Bass. [ Links ]
QUINN, R.E. & ROHRBAUGH, J. 1983. A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 29. [ Links ]
RENCHER, A.C. 2002. Methods of multivariate analysis (2nd ed.) Canada: John Wiley & Son, Inc. [ Links ]
ROHRBAUGH, J. 1981. Operationalizing the competing values approach. Public Productivity Review, 5: 141-159. [ Links ]
SALKIND, N.J. 2006. Exploring research. (6th ed.) New Jersey: Pearson Prentice-Hall. [ Links ]
SAUNDERS, M.; LEWIS, P. & THORNHILL, A. 2007. Research methods for business students. (4th ed.) Essex: Pearson Education Limited. [ Links ]
SCOTT, T.; MANNION, R.; DAVIES, H. & MARSHALL, M. 2003. The quantitative measurement of organizational culture in health care: A review of the available instruments. Health Services Research, 38(3): 923-945. [ Links ]
SRIRAMESH, K.; GRUNIG, J.E. & DOZIER, D.M. 1996. Observation and measurement of two dimensions of organizational culture and their relationship to public relations. Journal of Public Relations Research, 8(4): 229-261. [ Links ]
STEENKAMP, D.G. & POTGIETER, P.J. 2004. Private security and crime prevention: A factor analytic approach. Acta Criminologica, 17(2): 71-82. [ Links ]
Taylor, C. 2004. In: C. Barker & R. Coy (eds.) The power of culture driving today's organisation. Management Today Series, Australia: McGraw-Hill. [ Links ]
VAN DER POST, W.Z. 1997. The relationship between organisational culture and financial performance amongst industrial companies listed on the Johannesburg Stock Exchange for the period 1984-1993. Stellenbosch: University of Stellenbosch, Postgraduate School of Business. [ Links ]
VAN MUIJEN, J.J.; KOOPMAN, P.; DE WITTE, K.; DE COCK, G.; SUSANJ, Z.; LEMOINE, C.; BOURANTAS, D.; PAPALEXANDRIS, N.; BRANYICSKI, I.; SPALTRO, E.; JESUINO, J.; GONZLAVES DAS NEVES, J.; PITARIU, H.; KONRAD, E.; PEIRO, J.; GONZALEZ-ROMA, V. & TURNIPSEED, D. (1999). Organisational culture: The focus questionnaire. European Journal of Work and Organizational Psychology, 8(4): 551. [ Links ]
WELMAN, J.C.; KRUGER, S.J. & MITCHELL, B. 2005. Research methodology (3rd ed.) Cape Town: Oxford University Press. [ Links ]