Abstract

MASUKU, Nkosinathi G.; ESTERHUYZEN, Elriza  and  RAMAJOE, Mpolokeng G.. Determinants of employee engagement and job satisfaction in a local municipality. SAJHRM [online]. 2025, vol.23, pp.1-13. ISSN 2071-078X.  https://doi.org/10.4102/sajhrm.v23i0.2988.

ORIENTATION: Employee engagement and job satisfaction are crucial for the efficiency and sustainability of public-sector organisations. RESEARCH PURPOSE: This study investigated the factors that influence employee engagement and job satisfaction among administrative employees in an eMalahleni local municipality. MOTIVATION FOR THE STUDY: Administrative employees are critical for the effective functioning of local municipalities. However, limited research has explored the factors that influence engagement and satisfaction within the eMalahleni local municipality. RESEARCH APPROACH/DESIGN AND METHOD: A quantitative cross-sectional research design was employed, using a structured questionnaire distributed to 184 administrative employees. Descriptive and inferential statistical analysis, including a confirmatory factor analysis, were used to analyse the data. A response rate of 100% was achieved. MAIN FINDINGS: This study revealed moderate levels of engagement and satisfaction with leadership, learning and development opportunities and organisational support identified as key influencers. PRACTICAL/MANAGERIAL IMPLICATIONS: Organisations are encouraged to prioritise leadership effectiveness, investment in professional development opportunities and enhancement of the work environment, all of which play a crucial role in increasing employee engagement and satisfaction. For municipal governments sectors, prioritising these areas can lead to higher retention rates, improved performance and greater organisational commitment among staff. CONTRIBUTION/VALUE-ADD: This study contributes to the understanding of employee engagement and satisfaction in the public sector by providing insights relevant at the local government level.

Keywords : employee engagement; job satisfaction; administrative employees; work environment; organisational culture; leadership and public-sector management.

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