Abstract

NYESEMANE, Tseko; MEYER, Jan  and  KOPUNG, Seboka. An investigation into the constituents of Top Management Support essential for effective projects execution in revenue administrations in SACU. JCMAN [online]. 2023, vol.20, n.2, pp.68-88. ISSN 1815-7440.  http://dx.doi.org/10.35683/jcman1016.215.

PURPOSE OF THE STUDY: It has been established that successful delivery of projects contributes to effective strategy accomplishment, whereas unsuccessful project delivery leads to failure in realising strategy. While studies have explored and discovered factors which contribute to successful project execution, and with Top Management Support consistently ranking high amongst the list of such factors, projects still fail. One possible reason for this failure is the poor understanding of what constitutes Top Management Support. This study seeks to fill the gap in understanding the constituents of Top Management Support by proposing Top Management Support Practices within the realm of project execution DESIGN/METHODOLOGY/APPROACH: The study used a qualitative design. Purposeful selective sampling was used to identify research-relevant respondents from the identified organisational structures in the selected cases. Data collection was done through face-to-face, open-ended interviews with ten Project Managers from the selected organisations FINDINGS: The study revealed 30 Top Management Support Practices across 3 managerial role groupings. These 30 practices are considered essential for the successful delivery of projects. Furthermore, the study revealed that out of the 30 Top Management Support Practices, only 12 were frequently applied, whilst 18 were less frequently applied RECOMMENDATIONS/VALUE: The study produces activities based on what managers frequently do. The study recommends that these practices be incorporated into Top Management profiles to guide them in their work towards effective project delivery as well as being used to close identified gaps through personal development plans in the respective identified areas of concern. The practices can also be used as indicators by Project Managers to ensure that they get maximum support from Top Management MANAGERIAL IMPLICATIONS: By employing these Top Management Support Practices, Top Management may achieve more success in the delivery of organisational strategy through project execution JEL CLASSIFICATION: M19

Keywords : Project; Project success; Top management; Top management work; Top management support practices.

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