 Research Articles |
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| | · Services science management: the hart beat of the contemporary South Africa enterprise
Weeks, R
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| | · Word-of-mouth marketing as a referral marketing tool - an exploratory study of the travel agency industry in South Africa
Roberts-Lombard, M
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| | · Conflict, identity and sense of coherence in managers: a case study from South Africa
Mayer, C-H; Boness, CM
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| | · Workforce commitment in an international organisation in the health sector
Brand, HE
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| | · Conceptualising reverse logistics in a construction context: re-defining its contours
Shakantu, WM; Muya, M; Tookey, JE; Bowen, PA
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| | · An assessment tool for change dynamics within project management
du Plessis, Y; Smith, R; Vermeulen, LP
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| | · Role of the learning organisation paradigm in improving intellectual capital
Pienaar, JJ; du Toit, ASA
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| | · To queue or not to queue: an industrial retailer's perspective
Garnett, A; Garnett, DR
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| | · Balancing agent performance and customer service in contact centres
Hart, ML; Chiang, Y-H A; Tupochere, M
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| | · An empirical analysis of corporate entrepreneurship in the South African mining industry
Urban, B; Oosthuizen, JH
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| | · Job satisfaction of South African quantity surveyors: does age make a difference?
Bowen, PA; Cattell, KS; Marks, JT; Distiller, G
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| | · Project governance: definition and framework
Bekker, MC; Steyn, H
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| | · The use of the focus group technique in management research: the example of renewable energy technology selection in Africa
Barry, M-L; Steyn, H; Brent, A
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| | · Marketing education internationally: an investigation of undergraduates motivations to study abroad
Mpinganjira, M
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| | · Investigating the risk management potential of a stage/phase-gate project management approach
Lotz, M; Brent, AC; Steyn, H
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| | · Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study
Petzer, DJ; Steyn, TFJ; Mostert, PG
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| | · Transformation strategies can change organisations to be effective
Mwanza, GC
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| | · Scarcity, requirements and remuneration of applicants with management qualifications in the private-, public- and higher education sectors
Nieuwenhuizen, C
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| | · Fostering innovation and corporate entrepreneurship in development finance institutions
van Vuuren, JJ; Groenewald, D; Gantsho, MSV
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| | · The impacts of performance measurement on the quality of service delivery in the Zambian public service
Mweemba, RS; Malan, J
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| | · Fusing business, science and law: presenting digital evidence in court
Grobler, MM; von Solms, SH
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| | · Servitization: a South African perspective
Weeks, RV; Benade, S
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| | · Customer relationships in the retail travel trade - what is the opinion of management?
Roberts-Lombard, M
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| | · Making use of 'batho pele' principles to improve service delivery in municipalities
Mofolo, MA; Smith, W
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| | · Exploring HR perspectives on succession planning as retention aid for engineering professionals: the case of Sadri in 2007/08
Cheney, V; Nienaber, H
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| | · Entrepreneurship training and job creation in South Africa: are tertiary institutions filling the gap?
Ndedi, AA
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| | · The influence of occupational status, income and academic qualifications on the relationship intention of South African short-term insurance clients: an exploratory study
Steyn, TFJ; Mostert, PG; de Jager, JNW
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| | · Business ethics in Africa
Nicolaides, A
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